Privacy and Data Policy

This Privacy Policy explains how DundeeSlots collects, uses, stores and protects the personal data you provide when you create an account, make deposits or use our site. We take user privacy seriously and aim to be clear about what information we process, why we process it and how you can manage your data.

Types of data we collect

We collect information needed to operate an online casino account, deliver services and meet regulatory and security checks. This includes three main categories of data described below.

Personal data

Personal data covers information you supply directly when registering or contacting us, such as your name, email address, date of birth, billing and contact details, identity documents provided for verification and any correspondence with our support team.

Technical data

Technical data includes details about your device and connection when you use the site, such as IP address, browser type and version, operating system, device identifiers, language settings and log data related to game sessions and site performance.

Transactional data

Transactional data covers account activity and financial details linked to deposits, withdrawals, payment method identifiers, wagering history, bonuses claimed and records of promotional activity. We use this information for account management, fraud prevention and payment processing.

How we use your information

We use personal and technical data to create and manage your account, verify identity, process payments, deliver customer support, detect and prevent fraud, and comply with legal obligations. Transactional data is used to maintain accurate account records, process withdrawals and apply any applicable restrictions or limits. We may also use aggregated, non-identifiable information to monitor and improve our services.

Data protection practices

We apply administrative, technical and physical safeguards to protect your information against unauthorized access, loss or misuse. Access to personal data is limited to staff who require it to perform their duties. Where appropriate, we use encrypted communications and secure storage. No system is completely secure, but we review and update our measures regularly to maintain protection.

Cookies and tracking technologies

We use cookies and similar technologies to provide essential site functions, remember your preferences, analyse site usage and deliver personalised content. Some cookies are necessary for login and game play, while others support analytics and performance monitoring. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.

User rights

You have rights regarding the personal data we hold about you, including the right to access the data, request correction of inaccuracies and request deletion where applicable. You may also object to certain processing activities and request restrictions on processing. Availability of specific rights may vary depending on local law and operational requirements.

Access, correction and deletion

To access, correct or request deletion of your personal data, contact our support team. We will verify your identity before making changes to protect your account. Certain requests may be limited by legal or operational obligations, for example where data must be retained for security, fraud prevention or accounting purposes.

Information sharing and third parties

We may share your information with service providers who assist with account verification, payment processing, fraud prevention, hosting and analytics. We require these partners to keep your data secure and to process it only for the purposes we specify. We do not sell your personal information. We may also disclose data where required by law or to protect our rights and the safety of users.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes, we will post an updated version on the site and provide notice where appropriate. For questions or to exercise your rights, contact us at [email protected].