Responsible Gambling
We take responsible gambling seriously at DundeeSlots. Our goal is to help you enjoy online play while keeping control. We provide clear tools and straightforward support so you can set the limits that suit your lifestyle and step away whenever you need to.
Player protection principles
We believe safe play means informed play. We expect everyone who uses our site to gamble within their means, to be honest about their age, and to use account controls when needed. We monitor accounts for signs of risky behaviour and will intervene to protect customers when appropriate.
Activity-control tools
You can manage your play using the controls in your account or by contacting our support team at [email protected]. Available tools include:
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased, but increases may be subject to a cooling-off period for your protection.
Loss limits
Choose loss limits to cap how much you can lose over a set period. This helps keep losses predictable and prevents chasing losing sessions.
Time limits and session controls
Use session reminders and time limits to manage how long you play. You can schedule breaks or enable automatic logout after a set session length.
Self-exclusion and account breaks
If you need a longer break, request a temporary account suspension or self-exclusion. Options range from short cooling-off periods to longer exclusions. To arrange this, visit your account settings or contact [email protected]. We will process requests promptly and respect your privacy.
Signs of problematic behaviour
- Difficulty stopping or controlling the time spent playing
- Increasing deposit amounts to chase losses
- Neglecting work, family or other responsibilities because of gambling
- Borrowing money or hiding gambling activity from others
- Repeatedly exceeding your own limits despite intentions to cut down
Practical tips for staying in control
Set realistic limits before you start playing and stick to them. Treat gambling as entertainment, not a way to make money. Use deposit and time controls, take regular breaks, and avoid gambling when stressed or under the influence. If you share an account or payment method, keep access restricted to prevent impulsive play.
Professional help and support
If gambling feels like it is causing harm, please seek support. Contact local health services, your provincial help lines, or a qualified counsellor for tailored assistance. For help arranging account tools or to discuss concerns, contact our team at [email protected] and we will work with you respectfully and confidentially.