Contact our team
Need help? Our support team is available to assist with questions, account-related issues, technical concerns or general feedback. Whether you have a billing query, need to submit verification documents, or want clarification on active promotions, we’re here to help. Reach out via live chat, email or phone and a representative will respond quickly through our convenient communication channels. Our team is familiar with Canadian payment options and can explain Interac, Instadebit and Visa Debit procedures.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat, email support; typical reply within 2 hours) |
| General enquiries | [email protected] (Account info and billing queries) |
| Affiliate enquiries | [email protected] (Partner programmes and commission queries) |
| Phone | +1 438 762 1943 (Phone support in English, call-back available) |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-20:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or matters that require supporting documents. Please send your message to [email protected] with a clear subject line, your account ID and up-to-date contact details. Including attachments and a concise description helps us resolve requests faster and avoids unnecessary follow-up or processing delays.
Contact Form
Response Time
Our support team aims to respond quickly to all inquiries. Most messages are answered within one business day. Simple account or payment questions are typically resolved faster. Complex issues, such as large withdrawals or detailed verification checks, may take longer depending on the nature of the case and required documentation. We'll keep you updated until the issue is closed.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve the site, please send them our way. Each message is reviewed carefully and used to refine features, promotions and customer support. Your input helps us make the site easier to use and more relevant for Canadian players - thank you for helping us improve.